Solved: labels invisible to one user

[eed]

Hello, all,

I am having a problem with a subform nested on a Tab control, whereby just one user cannot see vertical control labels on their computer, even though these labels are visible on all other users' computers. All users have MS Access 2003. The user with the problem is running Windows XP Pro, while the rest of us are in Windows 2000 Pro.

The subform is in Continuous Form view. All the control labels are in the Form Header section while the controls themselves are in the Detail section. The Vertical property for several labels is set to Yes, so that the label text runs up and down and takes up less space.

These vertical labels are the only thing that does not appear on my one user's computer. She can see all the regular, horizontal labels, and all of the other controls, but the spot where the vertical labels should be is just blank on her computer.

Can anyone suggest a reason why these vertical labels are not appearing on one user's system? If the fact that she's running a different OS is the source of the problem, is there a way to alleviate the problem?

Thank you in advance for any advice!!
~ eed

[OBP]

I have windows XP Pro.
Can you post a zipped copy of the database with a bit of dummy data to see if I can see the labels?

[mattj]

From here: http://allenbrowne.com/bug-06.html



Vertical labels disappear

If you set the Vertical property to Yes in a text box or label, the text is likely to disappear in Access 2002 or 2003 on Windows XP. The issue does not occur under Access 2000, and does not occur under Windows Vista. Microsoft acknowledges (http://support.microsoft.com/kb/839779) the problem, but does not offer a solution.
Workaround: Set the font of your label/text box to Arial CYR. Thanks to Stephen Lebans (http://www.lebans.com/) (Access MVP) for identifying the cause as an issue with Unicode fonts.



HTH
Matt

[eed]

OBP,

I am attaching a sample database here. Due to size and proprietary nature, I had to delete all real data, all VBA code, and all objects except those necessary for exploring this problem.

Open the form called "frmSummary." You should see a Tab control. The second tab page is titled "Data Products." You can click on that tab page and see whether you can see any vertical labels above the various checkboxes.

Thank you in advance for trying this for me!!
~ eed

[eed]

Mattj,

I just found your post after I finished responding to OBP. Thank you for pointing me to the documentation of that bug!! I will try changing the font. I am sure that will solve my issue.

Thank you so much!
~ eed

[eed]

Yup, Arial CYR was the hot ticket on this one. My lone XP user can now see the labels and know how to use the corresponding checkboxes! Thanks for the info; VBAx users are the best.
~ eed

[OBP]

eed, just for your info and completion, the Labels are not visible on my Computer either.
Thanks Mattj for the info, I will file it away for the future.

[mattj]

Glad I could help!