badzy
08-26-2008, 03:36 PM
purchased a HP color inkjet printer over a year ago. It is one of the all-in-one models. I barely used it for printing, mainly for scanning and ocassionaly for photo copying. Yesterday, I turned it on and tried to print something, it gave me an error message: "Error: Right cartridge incorrect." After a few reboot of the printer, the message doesn't go away, and it blocks all printing and photo-copying tasks. I then called HP support line and they were going to charge me $30 for the support call but I told them I can spend extra $20 to buy another printer, and the support staff paused for a few second and suggested me TO DO SO! Anyway, I then tried to clean the printer from inside out, Air-brushed every inch of the machine, cotton cleaned (with alcohol) the cartridge connecting heads and electronic clips. But nothing helped. I then turned to the Internet...