Hotkeys Not Working

[BevLongstaff]

Can anyone tell me if there is any known reason why hotkeys I've assigned to a macro that I've published to the network do not work for other users, yet work fine for me.

I've explored conflict with already known hotkeys and shortcuts built into Word, but there does not seem to be a conflict within Word that I can find.

Was wondering if it may be to do with the type of keyboard users might be using, or can anyone give me more clues?

Was wondering if anyone else has had problems like these shortly after the Server has issued new permissions for the use of templates. I say this because prior to issuing these new permissions everyone's hotkeys produced no problems, but now they are having hotkey problems in more than one place. Not sure if this is related though.

BevL

[fumei]

Hotkeys are assigned locally, to a particular document or template.

If you can use them, then they are likely in your Normal.dot.

Not sure what precisely is the changes to template permissions you mention, but it most likely is the cause for others not being able to use the shortcuts.

To reiterate, assignment of hotkeys are applied locally, and have a CustomizationContext. There are three possible contexts.

CustomizationContext = NormalTemplate
CustomizationContext = ActiveDocument
CustomizationContext = ActiveDocument.AttachedTemplate

A NEW document, produced by a template, does not, in iteself have any hotkeys. Hotkeys in the template file are accessible (assuming the template is). IF, somehow, permissions have been altered, maybe others can not access these.

It is possible to add hotkeys dynamically to a new document using the Document_New event of the template.

[BevLongstaff]

Thanks I also think permissions are behind it.
Bev