Solved: Hard Disk Recovery

[Philcjr]

Need some help here...:banghead:

I have a laptop hard disk that has crashed. Does anyone know of a place that they can recommend to recover the information on the disk?

Places to send or estimated costs, if known, would be a great help.

Thanks,
Phil

[MWE]

Need some help here...:banghead:

I have a laptop hard disk that has crashed. Does anyone know of a place that they can recommend to recover the information on the disk?

Places to send or estimated costs, if known, would be a great help.

Thanks,
Phil
I recently had a hard disk crash on my laptop. I am fairly good about backups and did not loose too much of value. IBM honored their warranty and replaced the hard drive. They want the original HD back, but I am reluctant to do that because of data security concerns. Which gets me to my point.

I would be a bit careful about handing a HD to anyone IF that HD had sensitive data on it. I would like to assume that most companies that do HD recovery are honest and helpful, friendlly curtious, kind, ... But who knows. Tread carefully and only go with a company you can trust (which is probably the reason you are asking for experience:thumb).

I will be interested to hear what others have to say on this topic.

[Howard Kaikow]

Need some help here...:banghead:

I have a laptop hard disk that has crashed. Does anyone know of a place that they can recommend to recover the information on the disk?

Places to send or estimated costs, if known, would be a great help.

Thanks,
Phil

Best bet is a well-known recovery outfit such as www.ontrack.com.

However, if the laptop/drive is still under warranty, you MUST first verify which recovery services you may use so as not to void your warranty. For example, HP required that I use only OnTrack.

DRive manufacturers usually have a list of approved recovery services at their web sites. I suspect that laptop manufacturers have such a list as well.

Such recovey services usually charge an evaluation fee. Sometines the evaluation fee can be applied to the total cost, sometines not,

[Desert Piranha]

Need some help here...:banghead:

I have a laptop hard disk that has crashed. Does anyone know of a place that they can recommend to recover the information on the disk?
Places to send or estimated costs, if known, would be a great help.
Thanks,
PhilPhil,
One i have used. Did an Excellent job.
http://datadoctors.com/services/datarecovery/

[Howard Kaikow]

Phil,
One i have used. Did an Excellent job.
http://datadoctors.com/services/datarecovery/

I would be surprised is such a franchise operation would be on the list of approved data recovery services for use under warranty.

I would not use any data recovery service not recommended by the drive manufacturers, however, it seems that drive manufacturers are now more lenient as to which service may be used, e.g.:

I just noticed that SEagate itself is in the data recovery business and offers a free evaluation. http://www.seagate.com/support/service/drs/

It seems that Maxtor no longer recommends data recovery services
http://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/olh_adp.php?p_faqid=719

It seems that Hitachi no longer recommends daya recovery services. http://www.hitachigst.com/warranty/jsp/arma24h.jsp

But do check with the laptop/drive manufacturer to verify their requirements.

[Howard Kaikow]

Two ither services of which I am aware:

http://www.drivesavers.com/

DRivesavers and OnTrack are likely the best known data recovery services.

Vantagetech is actually local to me, and I likely would have used them if HP had not insisted I use OnTrack.

[Howard Kaikow]

I could not find the article at Maxtor's web site, but I do have an article from the Quantum web site from 2001.
-----------------------------

file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/PageTitle_MKB.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/tabl.gif Support Home (http://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/home.php?p_sid=1cSRKLOf&p_lva=000519-000011&p_sp=cF9ncmlkc29ydD0mcF9yb3dfY250PTgxJnBfc2VhcmNoX3RleHQ9c2VyaWFsIG51bWJlci ZwX3NlYXJjaF90eXBlPTMmcF9wcm9kX2x2bDE9fmFueX4mcF9wcm9kX2x2bDI9fmFueX4mcF9jY XRfbHZsMT1_YW55fiZwX2NhdF9sdmwyPX5hbnl_JnBfc29ydF9ieT1kZmx0JnBfcGFnZT0x&p_li=) file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/tabr.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/seltabl.gif Answers (http://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/std_alp.php?p_sid=1cSRKLOf&p_lva=000519-000011&p_sp=cF9ncmlkc29ydD0mcF9yb3dfY250PTgxJnBfc2VhcmNoX3RleHQ9c2VyaWFsIG51bWJlci ZwX3NlYXJjaF90eXBlPTMmcF9wcm9kX2x2bDE9fmFueX4mcF9wcm9kX2x2bDI9fmFueX4mcF9jY XRfbHZsMT1_YW55fiZwX2NhdF9sdmwyPX5hbnl_JnBfc29ydF9ieT1kZmx0JnBfcGFnZT0x&p_li=) file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/seltabr.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/tabl.gif Ask a Question (http://www.maxtor.com/contactUs/support.htm?p_sid=1cSRKLOf&p_lva=000519-000011&p_sp=cF9ncmlkc29ydD0mcF9yb3dfY250PTgxJnBfc2VhcmNoX3RleHQ9c2VyaWFsIG51bWJlci ZwX3NlYXJjaF90eXBlPTMmcF9wcm9kX2x2bDE9fmFueX4mcF9wcm9kX2x2bDI9fmFueX4mcF9jY XRfbHZsMT1_YW55fiZwX2NhdF9sdmwyPX5hbnl_JnBfc29ydF9ieT1kZmx0JnBfcGFnZT0x&p_li=) file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/tabr.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/tabl.gif My Stuff (http://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/myovr.php?p_sid=1cSRKLOf&p_lva=000519-000011&p_sp=cF9ncmlkc29ydD0mcF9yb3dfY250PTgxJnBfc2VhcmNoX3RleHQ9c2VyaWFsIG51bWJlci ZwX3NlYXJjaF90eXBlPTMmcF9wcm9kX2x2bDE9fmFueX4mcF9wcm9kX2x2bDI9fmFueX4mcF9jY XRfbHZsMT1_YW55fiZwX2NhdF9sdmwyPX5hbnl_JnBfc29ydF9ieT1kZmx0JnBfcGFnZT0x&p_li=) file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/tabr.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif Help (http://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/help_general.php?p_sid=1cSRKLOf&p_lva=000519-000011&p_sp=cF9ncmlkc29ydD0mcF9yb3dfY250PTgxJnBfc2VhcmNoX3RleHQ9c2VyaWFsIG51bWJlci ZwX3NlYXJjaF90eXBlPTMmcF9wcm9kX2x2bDE9fmFueX4mcF9wcm9kX2x2bDI9fmFueX4mcF9jY XRfbHZsMT1_YW55fiZwX2NhdF9sdmwyPX5hbnl_JnBfc29ydF9ieT1kZmx0JnBfcGFnZT0x&p_li=) file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/stinl.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/stinr.gif Search Results (http://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/std_alp.php?p_sid=1cSRKLOf&p_lva=000519-000011&p_sp=cF9ncmlkc29ydD0mcF9yb3dfY250PTgxJnBfc2VhcmNoX3RleHQ9c2VyaWFsIG51bWJlci ZwX3NlYXJjaF90eXBlPTMmcF9wcm9kX2x2bDE9fmFueX4mcF9wcm9kX2x2bDI9fmFueX4mcF9jY XRfbHZsMT1_YW55fiZwX2NhdF9sdmwyPX5hbnl_JnBfc29ydF9ieT1kZmx0JnBfcGFnZT0x&p_li=) file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/stoutl.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/stoutr.gif Related Answers (http://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/rel_alp.php?p_sid=1cSRKLOf&p_lva=000519-000011&p_sp=cF9ncmlkc29ydD0mcF9yb3dfY250PTgxJnBfc2VhcmNoX3RleHQ9c2VyaWFsIG51bWJlci ZwX3NlYXJjaF90eXBlPTMmcF9wcm9kX2x2bDE9fmFueX4mcF9wcm9kX2x2bDI9fmFueX4mcF9jY XRfbHZsMT1_YW55fiZwX2NhdF9sdmwyPX5hbnl_JnBfc29ydF9ieT1kZmx0JnBfcGFnZT0x&p_li=) file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif
file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif var dflt_sub_product = "All Sub-Products"; var dflt_sub_category = "All Sub-Categories"; var sub_product_menus = new Array ( new submenu(1, new Array( new subitem(7, "Bigfoot"), new subitem(4, "Fireball"), new subitem(29, "Qtest") )), new submenu(2, new Array( new subitem(6, "Atlas"), new subitem(23, "Fireball SCSI"), new subitem(10, "Grand Prix"), new subitem(31, "Lightning SCSI"), new subitem(32, "Other SCSI"), new subitem(8, "Viking") )), new submenu(33, new Array( new subitem(41, "DiamondMax"), new subitem(42, "DiamondMax Plus"), new subitem(44, "DiamondMax VL") )), new submenu(34, new Array( new subitem(43, "_Maxtor") )), new submenu(35, new Array( new subitem(36, "1394 / FireWire") )), new submenu(37, new Array( new subitem(38, "1394 PCI Card"), new subitem(39, "Ultra ATA 100 Card") )) ); var sub_category_menus = new Array ( new submenu(3, new Array( new subitem(20, "Backup S/W"), new subitem(8, "Boot/No Boot"), new subitem(9, "Capacity"), new subitem(10, "Compatibility"), new subitem(11, "Error Messages"), new subitem(15, "Firmware"), new subitem(7, "Installation"), new subitem(17, "Mechanical"), new subitem(12, "Media Defects"), new subitem(13, "No Power / No Spin"), new subitem(14, "Ontrack Disk Manager"), new subitem(19, "Operating System"), new subitem(16, "Performance"), new subitem(6, "Troubleshooting") )), new submenu(25, new Array( new subitem(27, "Capacity Barriers"), new subitem(26, "Setup / Settings") )), new submenu(29, new Array( new subitem(33, "DOS"), new subitem(35, "Linux"), new subitem(36, "Netware"), new subitem(37, "Windows 9x"), new subitem(38, "Windows NT") )), new submenu(30, new Array( new subitem(40, "DataEraser"), new subitem(39, "Disk Manager"), new subitem(31, "MaxBlast"), new subitem(32, "PowerMax"), new subitem(34, "QDPS") )) ); file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/tl.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/tr.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif Product All ProductsMaxtor? ATA DrivesMaxtor? AccessoriesMaxtor? External StorageMaxtor? SCSI DrivesQuantum? HardcardQuantum? ATA DrivesQuantum? SCSI Drives
All Sub-Products var i; for (i = 0; i < document.forms.length; i++) if (document.forms.p_prod_lvl2) break; with (document.forms[i]) { var index_sav = p_prod_lvl2.selectedIndex; upd_submenu(p_prod_lvl1, p_prod_lvl2, sub_product_menus, dflt_sub_product); if (index_sav > 0) p_prod_lvl2.selectedIndex = index_sav; else for (i = 0; i < p_prod_lvl2.length; i++) if (p_prod_lvl2.options[i].value == '~any~') { p_prod_lvl2.selectedIndex = i; break; } } Category All CategoriesApple / MacBIOSCompatibilityData RecoveryDrivers/UtilitiesFirmwareGeneral InfoInstallationOperating SystemsPre-Sales InfoService PoliciesThird Party S/WTroubleshooting
All Sub-Categories var i; for (i = 0; i < document.forms.length; i++) if (document.forms[i].p_cat_lvl2) break; with (document.forms[i]) { var index_sav = p_cat_lvl2.selectedIndex; upd_submenu(p_cat_lvl1, p_cat_lvl2, sub_category_menus, dflt_sub_category); if (index_sav > 0) p_cat_lvl2.selectedIndex = index_sav; else for (i = 0; i < p_cat_lvl2.length; i++) if (p_cat_lvl2.options[i].value == '~any~') { p_cat_lvl2.selectedIndex = i; break; } } Search Text (optional) Search Tips (http://maxtor.custhelp.com/cgi-bin/maxtor.cfg/php/enduser/help_search.php?p_sid=1cSRKLOf&p_lva=000519-000011&p_sp=cF9ncmlkc29ydD0mcF9yb3dfY250PTgxJnBfc2VhcmNoX3RleHQ9c2VyaWFsIG51bWJlci ZwX3NlYXJjaF90eXBlPTMmcF9wcm9kX2x2bDE9fmFueX4mcF9wcm9kX2x2bDI9fmFueX4mcF9jY XRfbHZsMT1_YW55fiZwX2NhdF9sdmwyPX5hbnl_JnBfc29ydF9ieT1kZmx0JnBfcGFnZT0x&p_li=)

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file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/rnt_pwr_btn.gif (http://www.rightnow.com/) file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/bl.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/br.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/tl.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/tr.gif file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif Reference # 000519-000011 Product Quantum? ATA Drives
Fireball Category Service Policies Date Created 07/25/2000 08:31 AM Date Updated 04/03/2001 10:25 AM Approval Level Public
file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/print.gif Print Answer (javascript:adp_print('000519-000011',%20'964539103',%20'1cSRKLOf'))
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file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/email.gif E-mail Answer (javascript:adp_email('000519-000011',%20'1cSRKLOf')) Authorized Data Recovery companies - data recovery for a damaged hard drive. file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif Description There are a number of data recovery options available if your hard drive is defective, or even if the partition information is inaccessible.

Please Note: Not all data recovery companies are authorized to break the factory seal on Quantum? hard disk drives without voiding our warranty.

file:///F:/HKFiles-F/Drives/Maxtor/DataRecovery_files/trnsp.gif Answer Quantum has authorized the following companies to perform data recovery without voiding the warranty on your disk drive. They are as follows:


Ontrack (http://www.ontrack.com/datarecovery/)
6321 Bury Rd
Suites 13-21
Eden Prairie, MN 55346
California: (800) 752-7557, (612) 937-5161
Minnesota: (800) 872-2599
United Kingdom: 0800-243996
Germany: 0130-815-198
France: 0800-90-72-42
Drive Savers (http://www.drivesavers.com/)
400 Bel Marin Keys Blvd.
Novato, Ca 94949
California: (800) 440-1904, (415) 883-4232
E-mail: (internationalrecovery@drivesavers.com) internationalrecovery@drivesavers.com
Data Mechanix (http://www.datamechanix.com/)
18271 McDurmontt St.
Suite B
Irvine, CA 92614
U.S.: (800) 886-2231
International: (949) 263-0994
Fax: (949) 263-1549
E-mail: (help@datamechanix.com)help@datamechanix.com
Action Front Data Recovery Labs (http://www.datarec.com/)
(formerly Data Recovery Labs)
85 Scarsdale Rd.
Suite 100
Toronto Ontario Canada M3B 2R2
California: (800) 563-1167, (416) 510-6990
E-mail: (helpme@datarec.com) helpme@datarec.com
Ibas (http://www.ibas.no/)
Postboks 1250
Arkoveien 14
N-2200 Kongsvinger
International: + 47 62 81 01 00
E-Mail: (recovery@ibas.no) recovery@ibas.no
Total Recall (http://www.totalrecall.com/)
2462 Wynoka RD
Colorado Springs, CO 80915
1-800-743-0594
1-719-380-1616
Fax 1-719-380-7022
E-mail: (quotes@totalrecall.com) quotes@totalrecall.com
DISCLAIMER: [i]All data recovery vendors mentioned in this message are independent of Maxtor Corporation; Maxtor Corporation will not void the warranty associated to the hard disk drive because of work done by any of the listed companies. Maxtor Corporation makes no warranty, implied or otherwise, regarding the performance or reliability of these companies or their services. This list is provided as is, solely for your information.

Please be advised that you are responsible for all data recovery charges.


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