SvenBlomme
07-10-2015, 01:51 AM
I hope someone can help me with following problem.
in my company we use shared accounts per project, which are accessible by all team members.
All incoming emails (which are sent to the project account) are processed with server side rules, and automatically filed in the correct subfolders.
This works quite well. However, some emails also end up in the shared account inbox by means of dragging and dropping (so not by actually sending the email to the account), and if this happens, the server side rules do not run. I tried to work around this by dragging and dropping the emails in a subfolder, from which they can be moved to the parent inbox with a button macro (which works perfectly well), but this apparently also does not trigger the rules when the moved emails 'arrive' in the inbox.
I have full permissions and also have the user and password for the shared account, but I would like to avoid having to change between profiles all the time, as this would lead to error 'I'm not the only one who would need to switch constantly, so this will surely introduce errors at some point).
So basically, my question is, how can I fire a rule on the inbox of a shared account, without being logged in, if the email is dragged and dropped into the folder rather than actually being sent?
Any help would be very welcome.
in my company we use shared accounts per project, which are accessible by all team members.
All incoming emails (which are sent to the project account) are processed with server side rules, and automatically filed in the correct subfolders.
This works quite well. However, some emails also end up in the shared account inbox by means of dragging and dropping (so not by actually sending the email to the account), and if this happens, the server side rules do not run. I tried to work around this by dragging and dropping the emails in a subfolder, from which they can be moved to the parent inbox with a button macro (which works perfectly well), but this apparently also does not trigger the rules when the moved emails 'arrive' in the inbox.
I have full permissions and also have the user and password for the shared account, but I would like to avoid having to change between profiles all the time, as this would lead to error 'I'm not the only one who would need to switch constantly, so this will surely introduce errors at some point).
So basically, my question is, how can I fire a rule on the inbox of a shared account, without being logged in, if the email is dragged and dropped into the folder rather than actually being sent?
Any help would be very welcome.