View Full Version : Solved: Recover lost email folder

07-26-2004, 08:53 AM
I just did a detect and repair in office xp 2002 and now all my e-mails are gone

When I opened my e-mail account I had to reset the acount settings and when I did there were no e-mails from before There was a pop up that said i could import them back but I could't figure it out http://tsgstatus.com/images/smilies/confused.gif http://tsgstatus.com/images/smilies/frown.gif

Are they gone
Can someone help


07-26-2004, 11:59 AM
What kind of email account is setup - Exchange, HTML, POP? Were you storing you emails in a local PST file? Was your repair related to an Outlook problem?

If you can provide some additional information I am sure we can help.


07-26-2004, 12:13 PM
Hi thx for replying
I use a pop account and did a detect and repair for a Word problem but when i went to my e mail I had to creat the account again
I did this figureing it would just pop up my original e mail list but everything was gone contact list .e mails all gone I have no idea where they were stored in Outlook I suppose

If you need more info pls ask and I will provide it

THX Again for your responce

07-26-2004, 12:29 PM
It sounds like you emails were being downloaded to a local pst file. Otherwise, they would appear in your POP account's mailbox on the server. Search you hard drive for any files with a .PST extension. You will likely find one called personal.pst or outlook.pst in you C:\Documents and Settings\<username>\My Documents\Outlook Apps\ folder.

If you find either of these files, follow these instructions to add it to you Outlook folder list:

1. From Outlook, choose File | Open | Outlook Data File
2. Navigate to the folder where you .PST file is located
3. Select the .PST file and click OK

The .PST file should now appear in you folder list.

Hope this works for you - definitely let us know. Also, it is a good idea to always backup your system before repairing any program :)


07-26-2004, 03:26 PM
Thank You jamescol,
I found the file and used import/export to get it back
I noticed i have two outlook files now (outlook,outlook1) can I delte one or does it even matter

I Thank You again for your help in finding these files

07-26-2004, 03:45 PM
Glad to help! I know how frustrating it is when you can't get to your email!

You can remove the file that doesn't contain your mail. If you ended up with both containing mail, which could have happened, move the mail from the older folder to the newer folder, then remove the older one.

To remove a folder:
1. Right click on the folder name
2. Select Close <Name of folder>
3. Delete the file from the hard drive using Windows Explorer

Just be sure to backup the files before deleting either one just in case something goes wrong.