Stefferd
09-25-2016, 01:15 PM
Hi,
I just installed an OSticket server on my company's intranet - to make sure the followup from cases is done well. We have 3 e-mailadresses, on Office 365 with Office 2016 version and everyone uses these 3 addresses in our Outlook instances - no personal e-mailadresses in the company. I tried to make a macro with a button in the ribbon that forwards the current e-mail to an address OSticket fetches, but OSticket (ofcourse) replies to that address when we answer a ticket, and gets in a loop.
I would like to add a 'reply-to' address to it and test if it works, can somebody help me with that please?
A macro for using the OSticket API would be the perfect answer to this, but that's way out of my knowledge.
The code I used is in attachment.
Any help would be greatly appreciated!
Kind regards,
Stef
17168
I just installed an OSticket server on my company's intranet - to make sure the followup from cases is done well. We have 3 e-mailadresses, on Office 365 with Office 2016 version and everyone uses these 3 addresses in our Outlook instances - no personal e-mailadresses in the company. I tried to make a macro with a button in the ribbon that forwards the current e-mail to an address OSticket fetches, but OSticket (ofcourse) replies to that address when we answer a ticket, and gets in a loop.
I would like to add a 'reply-to' address to it and test if it works, can somebody help me with that please?
A macro for using the OSticket API would be the perfect answer to this, but that's way out of my knowledge.
The code I used is in attachment.
Any help would be greatly appreciated!
Kind regards,
Stef
17168