mtwa
06-18-2020, 11:36 AM
Hi there,
Ive been looking for some time and trying new things however i cant figure it out.
We have ID numbers that start with the letter K followed by 6 to 8 numbers e.g K123456 or K87654321
80% of the time customers include this ID in the Subject line however some put it in the email itself.
Is there a way to get these messages filtered into a folder called 'Case Updates'
e.g when an email arrives if it contains K and a number from 100000 - 99999999 then mark as read and move to Case Updates
Thank You in advance for any help
Matt
Ive been looking for some time and trying new things however i cant figure it out.
We have ID numbers that start with the letter K followed by 6 to 8 numbers e.g K123456 or K87654321
80% of the time customers include this ID in the Subject line however some put it in the email itself.
Is there a way to get these messages filtered into a folder called 'Case Updates'
e.g when an email arrives if it contains K and a number from 100000 - 99999999 then mark as read and move to Case Updates
Thank You in advance for any help
Matt