Printing Problem

[DBinPhilly]

A customer with a mature application changed their network configuration--- went to a Windows Server system.
This app prints letters with a lot of check boxes on them among other things. But on one printer, the check boxes don't print. I've seen them print the letter on one printer - aok. Then they print the same letter from the same program for the same customer from the same workstation but a different printer. The boxes are gone. The offending printer is an HP LaserJet P2015

Any ideas?

btw, I know they can print the letters at the printer that works. But it's on the other side of the office. This lady wants to use her own darn printer.

[OBP]

Do you need to set any references to her printer or it's driver?
Here is a link that explains some problems.
https://stackoverflow.com/questions/3623307/setting-up-a-report-to-print-to-specific-printer#3624636

[DBinPhilly]

Do you need to set any references to her printer or it's driver?
Here is a link that explains some problems.
https://stackoverflow.com/questions/3623307/setting-up-a-report-to-print-to-specific-printer#3624636

No need for printer references. The report goes to whichever default printer is assigned in Windows. For this letter to print at a printer on the other side of the office, I just default to it in Windows and let the lady walk.