See: http : //blogs.msdn . com/melissamacbeth/archive/2006/01/13/512780.aspx (sorry I can't post a true link) for a thorough drubbing of Microsoft and the not-really-veiled-at-all attitude towards customer service and product development.
I wondered if anyone has looked at developing a VBA solution to this and/or has any constructive thoughts about putting something together.
CC