Bridge between Outlook and OSticket

[Stefferd]

Hi,

I just installed an OSticket server on my company's intranet - to make sure the followup from cases is done well. We have 3 e-mailadresses, on Office 365 with Office 2016 version and everyone uses these 3 addresses in our Outlook instances - no personal e-mailadresses in the company. I tried to make a macro with a button in the ribbon that forwards the current e-mail to an address OSticket fetches, but OSticket (ofcourse) replies to that address when we answer a ticket, and gets in a loop.
I would like to add a 'reply-to' address to it and test if it works, can somebody help me with that please?

A macro for using the OSticket API would be the perfect answer to this, but that's way out of my knowledge.

The code I used is in attachment.

Any help would be greatly appreciated!

Kind regards,

Stef


Sub-ForwardItem.docx

[gmayor]

The following may work as it sets an alternative reply address:

Set oMail = oOldMail.Forward

        Do While oMail.ReplyRecipients.Count > 0
            oMail.ReplyRecipients.Remove 1
        Loop
        oMail.ReplyRecipients.Add "someone@somewhere.com"