Hi,

Background
My work now as service desk and i have KPI that need to response email for any request within 15 minutes.
so, is it possible i can do that using macro or something

Target
Outlook will automatic reply with words "Acknowledge, we will check" for any email with specific subject "REQDATA2014". but reply will work with

  1. only new mail comes (not from replying mail RE: )
  2. Reply using the original body not using template


I have searched and was trying using template only, so the replied mail will use template not the original mail.

Please help and let me know if there is information needed

Thanks in advance