Quote Originally Posted by Brandtrock
The local consultant he went to downloaded some drivers from the internet and now the icons for the printer and scanner just "jump up and down and that is what the guy said they might do".
I'm assuming he means that the icon on the Dock (bottom of the screen, normally) for the printer or scanner "jumps up and down". That means that the software needs attention. Click on the icon to bring that software to the front (as active application). Then see what, if any, messages are displayed. This might help in troubleshooting.