Quote Originally Posted by shades
It will help to know (even if you direct him to other sites):

Computer type: (i.e. eMac, iMac)
Processor Speed: (relates to version)
OS X version: (some models can only go up to 10.1.5, others require at least 10.2.8; current version is 10.3.6)
Printer: (model and type - i.e. Brother 5040)
Scanner: (model and type - i.e. Epson 3170 Photo)
Printer Drivers: (version)
Scanner Drivers: (version)

I know where to direct him on the Printer and Scanner peripherals for the model and type. Forgive my stupidity/unfamiliarity with Macs, but what set of hoops must be jumped through to get the other information.

Be gentle, I have to "talk him down from the ledge" so to speak. He is calling me tomorrow afternoon and I will have to get him to the relevant screens or locations for this information. Please bear in mind that I don't have a Mac in front of me, or the slightest idea of what the screens look like. Windows on a PC I can do in my sleep, Macs are a whole different issue.

Similar request is posted at:

Mac OSX hints forum link

I signed up there, but the first two posts must be reviewed by a mod before getting posted, so at the time of this posting, I have no thread number. Sorry.

Thanks in advance.