basically how this works now is that i have out look open and the email selected for which i want the auto email to go to. i then hit a button on the tool bar for the correct auto reply. this replys to the email selected then deletes it off my out look. what i need it to do is to do all that but when it sends the email to the customer for it to keep the content of the original email at the bottom of the email so if they reply to us we can then see whats been said before. hope this helps thanks