Code |
Service Reception Audit Text Description |
CE |
Step 1 |
Step 2 |
Step 3 |
Step 4 |
Step 5 |
Load % |
1 |
Correct Customer & Vehicle Details Obtained |
N |
s1 |
s2 |
s3 |
s4 |
s5 |
8 |
2 |
Customer Signature Obtained |
Y |
Y |
Y |
Y |
Y |
Y |
16 |
3 |
Customer Concerns Recorded In A Clear and Conscise Manner incl. CCC's |
N |
N |
N |
Y |
Y |
Y |
24 |
4 |
Customer Add-Ons Individually Referenced and Authorised, Repair Order Ruled Off |
Y |
N |
N |
Y |
Y |
Y |
36 |
5 |
Vehicle Warranty Status Confirmed, Outstanding Recalls/Documented On Repair Order |
N |
N |
N |
Y |
Y |
Y |
48 |
6 |
Vehicle Service / Repair History Checked Repair Order Endorsed as Repeat Repair |
N |
N |
N |
Y |
Y |
Y |
60
|