Hi Greg,

Thank you for replying so quickly!

I have tried putting the file in my Start up folder on my laptop and this method worked straight away.

However, I also have a remote desktop where I can trial the functionality for those users who work on remote desktops and it didn't seem to work. I'm wondering if it is something in the filepath I am using.

The BuildingBlocks.dotm template is held in a central location so that edits to it can be made in one place and then they are reflected in the version deployed to each users profile. Therefore the filepath in the central template has to be generic (they call it a 'wild card') so that it selects each users specific file path to their Start up folder. My IT people gave me this filepath to use:

c:\users\%username%\%AppData%\Roaming\Microsoft\Word\STARTUP\BuildingBlocks .dotm

I'm wondering if the filepath is the problem?