SSI Web versions 7 and earlier rely on the Microsoft Visual Basic Runtime. Please make sure the latest version of the runtime is installed on your machine.
If you continue to get Error 5, the error may be caused if the user's "Documents" (or "My Documents") folder is not available, such as when the folder is on a network location and the user is disconnected from the network.
You may check if the Documents folder is not on the local drive by going to a command prompt and typing the word "set" and hitting the enter key. This will display the environment variables for the machine. Look for the environment variable called "USERPROFILE". If this variable points to a drive that does not exist on the machine, this is indicative of the problem. We've also seen the problem arise with the environment variable "HOMESHARE".