Sorry, unfamiliar with how to change that. This program works on dozens of workstations with all levels of MS Access that run an accdb database. I install it remotely and have never had a problem with installation before. This user has had the program for 4 or 5 years without fail.

Perhaps the tech should reinstall Access? I should note that I noticed that they have Office 2003 (believe it or not) but Access 2007.